| Slide-show support |
 |
| If you are reading this page we are sorry to hear that you are experiencing problems trying to view one of our online slide shows. Many 1,000's of visitors to our website each year enjoy watching our proof slide shows. If you are one of the very small minority of viewers who (despite the information on this page,) are still unable to view the shows, we apologise sincerely. We appreciate that this can be frustrating and have listed below some of the common reasons why users can experience difficulty, in the hope that this will allow most people who are experiencing problems to eventually view the shows. We check all of our shows regularly on two different computers in our office and on a third computer in a different location on an alternative internet connection to ensure that they are available and working as usual. Our on-line digital proofing slide shows are provided as a free of charge service to all of our wedding and portrait clients to allow their family and friends to view the beautiful photos from their big day. This service is a complimentary part of any package we may have supplied and is not charged for. Occasionally some people experience problems viewing these slide shows due to many variables including (but not limited to,) internet browser configuration, system security settings, default security settings in their browsers, anti-virus and firewall software etc. While of course sympathetic to these problems, we ask viewers to appreciate that as the complexity of the digital age we are in continues to increase, there are thousands of software, hardware and complete computer system variables which can cause problems when trying to view these shows. Unfortunately we are photographers and not computer software or hardware experts ourselves, so are therefore unable to deal with requests from people, regarding the specific reason for them not being able to view the slide shows on their own computers. There may be several reasons why you are experiencing difficulties viewing theses shows. In order of 'most common' here are some of the reasons we have experienced for the slideshows not working: 1) Mac compatiibility: Unfortunately the on-line slide show software is not compatible with the Mac operating system so will only run on windows based pc's. 2) Slow speed internet connections: Users connected to the internet on slow speed connections sometimes are not able to 'buffer' enough of the show to actually allow it to begin to run. Unfortunately as the majority of our visitors are on high speed broadband connections, our slide-shows are not designed to be viewed on slow connections. 3) Work or office pc's: Users trying to view the show on a work or office computer are often prevented from downloading the viewing plug-in software which is necessary for viewing these shows. Please ask you IT support staff if this is happening to you, and try viewing the shows at home or at a different location. 4) Hotel/internet cafe pc's: Bride and groom's trying to watch the shows on internet cafe/hotel pc's while on honeymoon often experience the same problems as above in #3 or #2. 5) Home PC security settings: Some users experience difficulty with installing the 'Presenter' plug-in software. Once again if this applies to you there is usually a message box which states that there is a problem or the small white box with red square in it is visible. Before viewing one of our slide-shows for the first time, you need to download the 'Presenter' software. Click here to download it. We recommend that you save the file to your desktop, close your web broswer and then click on the icon to install the plug-in. Re-open your web browser and navigate back the client private page. Click the links to the slide-show and select 'Open' when prompted, to run the show and see every image. 6) You must be logged onto your computer as the 'Administrator' to install the Presenter plug-in. 7) If you are using windows Vista or windows 7 together with Internet Explorer version 8, you must disable the 'User Account Control' setting while installing the Presenter plug-in. 8) Browser settings: Check that you have 'allow Active X controls to run' set in your internet browser properties. (Ensure that you close all browser windows and delete your history/cookies before re-opening your internet browser after making any changes to these settings.) 9) Some anti-virus and firewall software will disable the installing of plug-ins from the internet, despite any changes you have made to your system settings above. Try temporarilly diasbling your anti-virus and/or firewall software for the installation process. (Remember to turn these back on after the process is completed!) 10) Passwords: To view any client slide shows from our website you will need a user name and password. For weddings the user name is the groom's (preferred,) first name and the password is the groom's family name. For portraits the user name is the main subject's (preferred,) first name and the password is their family name. Please remember that all of our passswords are case sensitive and are always lower case letters only. For personal security reasons we are unable to provide the password to telephone and email enquirers. 11) Further information on the Photdex viewer plug-in: Click here for a complete overview of the photodex presenter plug-in software. If you are a close family member or friend and have tried to view the slideshows on a different computer, but are still experiencing problems, please contact the clients directly and ask to see their proof images in person. If you are unable to view the clients own proof images, but would still like to order prints, please contact us directly to arrange a time to come and view them at our studio. If none of the above suggestions help, please try to view the slideshows on a different pc on a differnet internet connection or contact the software manufacturer directly from this page. While we appreciate the frustration caused for those few people each year, who because of their unique system configuration, are unable to view the slide shows on our site, we have chosen our current on-line proofing system as it is the only option currently open to us which allows us to show ALL of the beautiful images from the day/session. Most other photographers still just display a small number of heavilly edited proofs, leaving you wondering what other images were taken out before you got the chance to see them. For us, being able to show all of the photos from your day is more important than having a small number of people each year who are unable to view the shows at all, as regrettable as this is.
|